Shipping policy

Delivery Policy

1. Free Standard Shipping
For orders over $30, we offer free standard shipping within Australia. This discount applies automatically at checkout when your cart total exceeds $30.

2. Flat Rate Shipping for Orders Under $30
A flat delivery fee of $5 applies to orders totaling less than $30.

3. Delivery Methods
All orders are shipped via Australia Post (Auspost) or Sendle, depending on the delivery address. Delivery partners may change based on customer feedback and reported issues, so we encourage you to share your experience with us. Please note that customers cannot choose the delivery method.

4. Express Shipping
Express shipping is available for an additional charge, displayed at checkout. All express orders are sent exclusively via Auspost.

5. Dispatch Time
All orders are dispatched within 2 business days, with a cut-off time of 7 PM AEST. All orders are shipped from Melbourne, Victoria.

6. Delivery Time
Delivery times vary by destination. Please refer to the relevant courier’s website for the most accurate delivery estimates.

7. Parcel Locker Delivery
We accept Parcel Lockers provided by Auspost as valid delivery addresses. Please ensure your details are correct at checkout to avoid delays.

8. Incorrect Delivery Address
If you notice an error with your delivery address, please contact our customer service team immediately. For orders already in transit, we will attempt to arrange a redirection with the courier, though this service is not guaranteed.

9. Return Shipping
Return or exchange postage is a flat rate of $7. For eligibility to have this return postage waived, please refer to our Return Policy.