Refund policy

Return Policy

1. Change of Mind Returns
If you change your mind, you may return items within 30 days of the delivery date. Return postage for change-of-mind returns is non-refundable, and customers are responsible for covering this cost.

2. Non-Returnable and No-Exchange Items for Hygiene Reasons
For hygiene reasons, certain items cannot be returned or exchanged, including (but not limited to) earrings, headwear, and face coverings. No exchanges are available for these items.

3. Conditions of Return
All returned items must be in original condition—unworn, unused, and with all original packaging and labels. We reserve the right to refuse a return if these conditions are not met.

4. Non-Refundable Shipping Costs
Shipping costs paid at the time of purchase are non-refundable. For example, if your order was $15 with an additional $5 shipping charge, only the $15 for the product is refundable.

5. Faulty or Damaged Products
If your item arrives damaged or has a quality issue, please contact customer service within 30 days of the delivery date to arrange a return, refund, or exchange. Be sure to keep evidence, such as images of the packaging and product, as this may be required for further action. If the product is confirmed faulty, return postage may be waived.

6. Lost Delivery Packages
If your package is lost, please take a photo of your entrance, clearly showing your address number plate or drop-off location, and contact customer service for assistance. Our Privacy Policy covers all media shared with us.

7. Refund Process
Refunds are processed back to the original payment method. If your payment was made by card and the card has since been cancelled, our team will request your Australian bank account details to complete the refund. Please note that card refunds can only be made to Australian bank accounts.